Field Service Manager

Company Summary

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live‑streaming and on‑demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Department Summary

The In‑Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities nationwide. Devoted to building a collaborative and committed group of employees who manage inventory, fleet and performance, IHS connects our customers with the industry’s best products and services for DISH.

Responsibilities

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. You will direct, coach, and develop a team of 8‑12 technicians, creating a high‑performing group that delivers top‑tier customer service.

• Supporting new employees through training and future development
• Demonstrating and coaching behaviors that ensure quality customer service
• Training existing installers/technicians on changing processes, procedures, and technologies
• Conducting on‑site inspections to evaluate and coach team members regarding quality service and adherence to safety standards
• Improving team and individual performance by working hands‑on alongside the technicians
• Managing fleet‑related processes including vehicle maintenance and upkeep
• Addressing escalated customer and/or employee issues

Skills, Experience, and Requirements

• Strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40‑ft. ladder safely; must remain within the weight requirements of either the 300‑pound ladder or the 375‑pound ladder (fall protection equipment capacity is 310 pounds, tools 40 pounds)
• Willingness to work flexible hours, including 45+ hours a week and weekends
• Visa sponsorship not available for this role

Pay

Compensation: $72,623.00 – $88,061.00 per year.

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) plan with company match, ESPP, career opportunities, and a flexible time‑away plan. Full details are available on the EchoStar Benefits page.