Field Service Manager

Location: Remote - US based candidates only, no visa sponsorship available.

About the role

This role will lead continuous improvement work focused on process discipline, productivity, and measurable operating gains. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a manufacturing environment.

Responsibilities

• Ensure customer retention through excellent service in field activities
• Drive ongoing improvement in service quality for first-time accuracy
• Monitor and steer field service performance via KPIs and corrective actions
• Cultivate a culture of continuous improvement aimed at service excellence
• Lead and manage a high-performing team of field service technicians

Requirements

• Bachelor's Degree in Engineering or Business, or 8+ years relevant experience without a degree
• Expertise in field service operations
• Proven leadership capabilities
• Strong communication and teamwork skills
• Excellent planning and prioritization abilities
• Demonstrated customer-centric attitude
• Proficient in SAP and Microsoft Office Suite—Word, Excel, Project, PowerPoint

Pay

$100,000 – $120,000 annually

Benefits

• Choice of medical plan options: PPO or High Deductible Health Plan
• Two dental plan choices available
• Vision benefits included
• Company-paid life and AD&D insurance
• Comprehensive short and long-term disability insurance
• Up to 6 weeks of paid parental leave
• Employee Assistance Program and Health Advocate resources
• 401k Savings Plan with company contributions
• Employee Stock Acquisition Plan
• 11 paid holidays and permissive vacation policy