Field Service Manager

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

The In-Home Services field professionals lead all field operations and thousands of technicians across nearly 100 facilities nationwide. Devoted to building a collaborative and committed team, IHS manages inventory, fleet, and performance to connect customers with industry-leading products and services for DISH.

About the role

The Field Service Manager provides leadership and manages the overall direction of the Field Service Technician team to ensure 100% customer satisfaction. This role directs, coaches, and develops 8–15 technicians to create a high-performing team that delivers exceptional customer service. The position offers a competitive starting salary plus performance-based bonuses, free DISH programming, paid training, and significant opportunities for advancement.

Responsibilities

• Support new employees through training and future development
• Demonstrate and coach behaviors that ensure quality customer service
• Train existing Installers/Technicians on changing processes, procedures, and technologies
• Conduct on-site inspections to evaluate and coach team members on quality service and safety adherence
• Improve team and individual performance by working hands-on alongside technicians
• Manage fleet-related processes, including vehicle maintenance and upkeep
• Address escalated customer and/or employee issues

Requirements

• Strong competency in leading, developing, mentoring, and coaching
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals
• Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports
• Ability to write reports and correspondence
• Excellent presentation, facilitation, and communication skills
• Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle
• Ability to climb a 40 ft. ladder safely; employee (including tools) must remain within weight requirements of either the 300-pound or 375-pound ladder (fall protection equipment capacity is 310 pounds, tools are 40 pounds)
• Willingness to work flexible hours, including 45+ hours per week and weekends

Pay

Compensation: $63,150.00 – $90,000.00 per year. The base pay range shown is a guideline; individual total compensation will vary based on qualifications, skill level, and location.

Benefits

• Versatile health perks, including flexible spending accounts and HSA
• 401(k) Plan with company match
• Employee Stock Purchase Plan (ESPP)
• Career opportunities
• Flexible time away plan

View all EchoStar benefits.