Field Service Manager

Job Summary

Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.

About the Role

The Field Service Manager oversees the day-to-day activities of the field service team and their performance. The position is located in our Alexandria, MN office.

Responsibilities

• Hiring, training, coaching, and evaluating technical field service team members to ensure high performance, productivity, and compliance with company policies.
• Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment.
• Enhancing a world class, customer-centric service culture throughout the team.
• Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
• Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
• Making decisions based on PDCA and problem-solving methodology.
• Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
• Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
• Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.

Requirements

• A four-year degree in Sales, Engineering, or Business is highly desired.
• Two+ years of combined experience in field service and customer service.
• Proven track record of exceeding business goals and metrics.
• Ability to professionally represent the company via physical, written, and oral communication.
• Must possess top-level business management, interpersonal, and facilitation skills.
• Proficient in computer skills, including Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
• Experience leading a team of traveling technicians is preferred.
• Knowledge of industry and applications is preferred.

Qualifications

• Computer literacy, especially with MS Office.

Skills

• Team Leadership and Supervision
• Technical Leadership and Ownership
• Customer Service Standards
• Sales and Revenue Goals
• Process Improvement
• Reporting and Analytics

Benefits

We offer a comprehensive benefits package including medical/dental programs, life insurance, a generous paid time off program, and a retirement savings plan with a company match. Additionally, we provide an open, communicative environment that fosters individual initiative, and we are committed to being a company where people are happy and choose to build a career.

Pay

Base Salary Range: $90,000-$130,000/year DOE

Schedule

Full-time position

Contact

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges. Pro Mach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.