Field Service Manager

Responsibilities

• Manage and oversee the Field Service team, ensuring efficient and effective service delivery.
• Develop and implement strategies to optimize field service operations and improve customer satisfaction.
• Assign and schedule field service technicians to meet customer demands and service level agreements.
• Monitor and analyze field service performance metrics to identify areas for improvement.
• Provide technical guidance and support to field service technicians.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Qualifications

• Minimum of 6 years of proven experience in field service management or a similar role.
• 3 – 5 years of experience within utilities industry.
• Strong technical knowledge and understanding of relevant technologies.
• Excellent leadership and team management skills.
• Able to effectively manage and prioritize multiple projects and tasks.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities.

Benefits

• Employer subsidized Medical, Dental, Vision, and Life Insurance.
• Short-Term and Long-Term Disability.
• 401(k) match.
• Flexible Spending Accounts, Health Savings Accounts.
• EAP, and Educational Assistance.
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave).
• 12 Paid Holidays.

About the Role

As a Field Service Manager here at Honeywell, you will have the opportunity to lead and oversee our Field Service team, ensuring efficient and effective service delivery to our customers. You will report directly to our Field Service Manager and you’ll work out of our Richmond, VA, Baton Rouge, LA, or Raleigh, NC location on a remote work schedule. In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization.