Field Service Manager

Key Responsibilities

• Leading a team that services and supports specific business system products and services within a territory and/or assigned account list—including hardware, document management solutions, and related software.
• Selecting, hiring, training, and developing both new and existing technical representatives.
• Addressing and resolving customer issues promptly to ensure total satisfaction.
• Overseeing warehousing operations related to inventory and merchandise.
• Driving the development and technical education of the team in line with industry advancements.

Qualifications

• Bachelor's degree in a relevant field or equivalent experience, plus 7 years of related industry experience, including management of at least two full-time employees.
• Proven service management experience in the tech industry.
• Hands-on technical field experience, with deep knowledge of digital and electromechanical technologies.
• Familiarity with Microsoft Office, Lotus Notes, Oracle, and internet-based tools is preferred.
• Excellent communication skills with a desire to lead and mentor a team.
• Exceptional time management and organizational skills.

Must-Have Skills

• Direct field service experience with digital and electromechanical systems.
• Solid understanding of hardware, software, and document management solutions.
• Proficiency in networking, connectivity, and troubleshooting within a business setting.
• Comfortable using platforms like Microsoft Office, Oracle, Lotus Notes, and general web-based systems.
• Demonstrated ability to lead, coach, and develop technical teams (2+ full-time employees).
• Experience in recruitment, onboarding, training, and performance management.
• Strong customer service mindset and a track record of issue resolution in a tech-driven environment.
• Ability to balance operational efficiency with a high level of customer satisfaction.
• Capable of managing service logistics, including inventory, dispatching, and warehousing.