OnSite Specialist - Lakeland, FL

About the role

The Endoscopy OnSite Specialist plays a crucial role in supporting surgical teams by preparing, managing, and maintaining surgical equipment and disposable products, troubleshooting equipment issues, collaborating with clinical partners, and providing excellent service.

Responsibilities

• Prepare, manage, and maintain surgical equipment and disposable products to ensure full equipment readiness and minimize workflow interruptions.
• Support operating room teams during procedures by anticipating device needs, providing timely equipment adjustments, and ensuring a seamless surgical experience.
• Troubleshoot and resolve both routine and complex equipment issues using independent judgment to maintain high service reliability and reduce downtime.
• Collaborate with surgeons, operating room personnel, central processing, biomedical staff, and other clinical partners to deliver excellent service and build strong working relationships.
• Maintain accurate documentation, including detailed procedure information, equipment usage, monthly performance metrics, and account updates to ensure compliance and continuity of service.
• Stay current through ongoing training, maintaining a strong working knowledge of Stryker equipment, disposable products, and new technologies while educating clinical staff on product use.
• Follow all safety, facility, and privacy standards, including patient confidentiality requirements, while maintaining a professional appearance, work ethic, and customer-focused mindset.
• Provide flexible coverage, including rotating schedules, on-call, overnight and weekend shifts, and support for other accounts within and outside your region, which may require travel.

Requirements

• Preferred Qualifications: Bachelor’s or Associate’s degree, or equivalent certifications; 1+ year of experience in customer service, technical assistance, clinical support, supporting sterile workflow operations, or operating room environments; Knowledge of anatomy, surgical procedures, and instrumentation; HSPA/CRCST certification (required within 6 months for Sterile Processing roles; renewed annually).
• Required Qualifications: High School Diploma or equivalent; 0+ years of related work experience; Ability to work rotating schedules, including on-call, overnight, and weekend shifts, and maintain readiness to arrive within 45 minutes when on call; Ability to lift up to 50 lbs occasionally and 20 lbs frequently; Ability to stand, walk, bend, stoop, and use fine motor skills for extended periods; Visual acuity (corrected), color vision, mobility, and dexterity to identify and correct small inconsistencies in equipment or documentation; Strong analytical, problem-solving, and time-management skills with the ability to make independent decisions in high-pressure environments; Ability to clearly explain and follow detailed guidelines and procedures; Proficiency with basic computer applications (e.g., Microsoft Office) and strong interpersonal, verbal, written, and organizational skills; Ability to travel and provide coverage at other accounts as needed, including occasional overnight travel.

Qualifications

• Experience in OR technical support or surgical services; Familiarity with MIS procedures (laparoscopy, arthroscopy, cystoscopy, hysteroscopy, etc.); Excellent communication and troubleshooting skills.