Onsite Care Specialist

About the role

At Wellthy, we are seeking an empathetic, relationship-driven professional to join our team as an Onsite Care Specialist. This unique role involves serving as an onsite representative for one of our enterprise clients, providing education, one-on-one support, and meaningful engagement to help employees understand and access their family care benefits.

Responsibilities

• Serve as a trusted onsite resource for employees seeking information about Wellthy's caregiving, work/life, and family care benefits.
• Meet one-on-one with employees to understand their needs, answer questions, and guide them to the appropriate Wellthy services and resources.
• Help employees get started with Wellthy by setting up their accounts, navigating the platform, and connecting them with the tools, resources, and services that best meet their needs.
• Facilitate warm handoffs to Wellthy Care Coordinators, Backup Care Specialists, and other Wellthy team members who provide ongoing care support and case management.
• Help employees understand how Wellthy can support a wide range of caregiving and family needs through personalized education and consultation.
• Represent Wellthy at benefits fairs, health fairs, seminars, open enrollment events, and other onsite engagements.
• Deliver presentations and educational sessions that introduce employees, people leaders, and stakeholders to Wellthy's services.
• Partner with Wellthy's Client Success and Member Activation/Engagement teams to coordinate, promote, and execute onsite educational programming.
• Increase awareness and utilization of Wellthy's programs through ongoing onsite visibility, relationship building, and employee engagement activities.
• Build strong relationships with client HR, well-being teams, managers, employee resource groups, and other key stakeholders.
• Collaborate with client partners to identify opportunities to increase employee awareness, engagement, and utilization of Wellthy's services.
• Share employee feedback and emerging trends with Wellthy's Client Success teams (and other cross-functional teams at Wellthy) to support continuous program improvement.
• Represent Wellthy professionally while delivering a consistent, high-quality employee experience aligned with each client's culture and workforce.
• Maintain accurate documentation of employee interactions and referrals while safeguarding confidential information.
• Coordinate closely with Wellthy Care Coordinators, Backup Care Specialists, and cross-functional teams to ensure a seamless employee experience.
• Support reporting and tracking of onsite engagement activities, referrals, and program outcomes.
• Build and maintain relationships in the community with trusted Wellthy partners including childcare centers and providers.
• Travel between assigned client locations and events as needed.

Qualifications

• Open to learning, experimenting, and evolving.
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively.
• 3-5+ years of experience in employee benefits, employee engagement, human resources, customer success, healthcare navigation, social services, or a related field.
• Experience engaging diverse audiences through presentations, educational programming, onsite events, or other in-person experiences.
• Experience working directly with employees, members, or customers in a consultative, service-oriented role.
• Excellent interpersonal and relationship-building skills with the ability to engage stakeholders across all levels of an organization.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Workspace or similar productivity tools.
• Bilingual (English/Spanish) skills are a plus.

Pay

The starting salary for this position is $30-$35/hour.

Schedule

This is an on-site role located in Anaheim, California with travel to other locations in the Burbank and Glendale areas. You must be willing to travel between the locations as needed.