Onsite Service Technician - Washington, DC

About the role

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com. We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Responsibilities

• Provide outstanding service to our clients; ensure customers' devices are working correctly and they receive top‑notch service at all times.
• Use electro‑mechanical skills to repair devices.
• Participate in Xerox‑provided training (certified instructors, online and in‑house) and build a foundation of electrical and mechanical knowledge.
• Achieve key productivity goals: 5 gross calls per day, efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2‑4 hours, and keep parts costs to a minimum.

Requirements

• Successfully complete new‑hire training and technical training courses within the first 60 days.
• Gain comprehensive understanding of Xerox and its customer‑service culture.
• Understand call load, territory alignment, and client‑satisfaction expectations.
• Develop thorough knowledge of equipment and inventory needed to support your territory.
• Actively and correctly complete service calls independently.

Skills

• Electro‑mechanical experience, including using a multi‑meter to troubleshoot electrical circuits.
• Ability to read and comprehend electrical schematics to properly troubleshoot systems.
• Superior time‑management skills and reliability.
• Valid driver's license with appropriate insurance