Onsite Service Technician I

About the Role

We’re looking to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to assist our valued customers with the basic technical expertise of Canon-supported products.

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

Schedule

• Work 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
• Each schedule includes one weekend day
• Bonuses paid on weekends
• Shift differentials for night shifts
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday

Requirements

• Hold a High School diploma or equivalent experience
• Possess a basic understanding of internet environments and the ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Ability to travel (valid driver's license and acceptable driving record necessary)
• Capable of functioning in a 24/7 environment, while performing shift work and on-call rotations
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Pay

In accordance with applicable law, the anticipated rate for this role is $19.00 - 25.49 hourly. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, and recognition programs
• Vacation
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Canon welcome kit and official merchandise