Onsite Service Technician I

About the Role

As an On-Site Field Service Technician, you will diagnose, service, and repair Canon-supported products at customer locations. This customer-facing role requires compliance with customer policies and protocols, which may include COVID-19 vaccination requirements.

Responsibilities

• Work on-site as a Field Service Technician.
• Diagnose basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance.
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned.
• Provide guidance to less experienced technicians and manage technical information responsibly.
• Resolve escalated technical or customer service issues as requested across assigned territories.

Requirements

• High School diploma or equivalent experience required.
• Basic understanding of internet environments.
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Valid driver's license and acceptable driving record; ability to travel.
• Capable of functioning in a 24/7 environment, including shift work and on-call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter customers' premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Schedule

• Work 3.5 days on, 3.5 days off; all schedules include a half day on Wednesdays.
• Each schedule includes one weekend day.
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday–Wednesday or Wednesday–Saturday.

Pay

Anticipated base salary range: $19.00–$25.49 hourly. This role is eligible for a transportation allowance. Bonuses are paid on weekends, and shift differentials apply for night shifts.

Benefits

• Competitive compensation package including medical, dental, and vision coverage.
• 401(k) Savings Plan.
• Discretionary profit sharing and discretionary success sharing.
• Educational assistance.
• Recognition programs.
• Vacation and additional benefits (full list available at the Canon benefits page).
• Employee referral bonus.
• Employee discounts.
• Dress for Your Day attire program (casual welcome, based on job function).
• Volunteer opportunities to give back to the local community.
• Canon welcome kit and official branded merchandise.