Onsite Service Technician I

About the Role

Join Canon USA, a leader in technology, solutions, and services, as a Field Service Technician. You will deliver exceptional customer experiences and maintain Canon-supported products according to Service and Parts Standards.

Schedule

• 3.5 days on, 3.5 days off (all schedules include a half day on Wednesdays)
• Each schedule includes one weekend day
• Bonuses paid on weekends
• Shift differentials for night shifts
• Training occurs during daytime hours; after training, flexibility is required with shifts ranging from Sunday-Wednesday or Wednesday-Saturday

Responsibilities

• Diagnose basic mechanical, software, network, and system failures using established procedures
• Service and repair designated equipment to Canon standards and specifications
• Maintain working knowledge and aptitude across multiple product groups, including troubleshooting and diagnostics
• Meet and exceed customer expectations by providing efficient, responsive, and accurate field, shop, and on-site maintenance
• Accurately maintain all technical information, field service reports, expense reports, and Canon property assigned
• Provide guidance to less experienced technicians and manage technical information responsibly
• Resolve escalated technical or customer service issues as requested across assigned territories

Requirements

• Hold a High School diploma or equivalent experience
• Basic understanding of internet environments
• Ability to successfully complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
• Valid driver's license and acceptable driving record (ability to travel required)
• Capable of functioning in a 24/7 environment, including shift work and on-call rotations
• Required to obtain security and/or other clearances needed to enter customer premises
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures

Pay

Anticipated hourly rate for this role: $19.00 - $25.49. This role is eligible for a transportation allowance.

Benefits

• Competitive compensation and benefits package, including medical, dental, vision, and 401(k) Savings Plan
• Discretionary profit sharing and success sharing
• Educational assistance
• Recognition programs
• Vacation and paid time off
• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on job function)
• Volunteer opportunities to give back to the local community
• Canon welcome kit and official merchandise

About Canon USA

Canon USA is a global digital imaging leader with a reputation for quality and innovation. Driven by our mission of exceeding customer expectations, we enrich the lives of our local communities and staff. Our employees collaborate toward common goals, demonstrating strong work ethic, creativity, and a cooperative spirit. We value integrity, respect, empowerment, and making a difference in the communities we serve.