Onsite Service Specialist I (Marysville MI)

About the role

The Onsite Service Specialist plays a crucial part in MSC’s mission to serve customers and the community. This role is based at a strategic account and involves supporting the customer facility. Key responsibilities include assisting with customer order placement, managing MSC ControlPoint Solutions, and resolving on-site issues.

Responsibilities

• Assist in customer order placement, quoting, sourcing, and collecting cost savings statistics.
• Manage MSC ControlPoint Solutions, including Vendor Managed Inventory, Vending, and Storeroom management programs.
• Determine optimal sourcing strategies for key customer projects, collaborating with the Category Team.
• Engage in customer plant and production meetings, strategic initiatives, and participate in Lean/Six Sigma events.
• Collaborate with the account team to enhance customer satisfaction and secure future projects.
• Resolve customer product and service issues by providing sales-related solutions and consulting with other associates and strategic suppliers.
• Communicate customer concerns to management for effective problem resolution.
• Work closely with vendors to source products, provide quotes, expedite orders, and arrange product training.
• Foster the MSC culture within the department and the company to ensure alignment with MSC’s vision and goals.
• Participate in special projects and perform additional duties as assigned.

Qualifications

• A High School Diploma or equivalent experience is required.
• A college degree is preferred.
• At least 2 years of inbound/outbound telephone sales, outside sales, storeroom/inventory management, or customer service experience is required.
• Industry experience is preferred.
• Relevant military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.

Skills

• Computer literacy and proficiency with email, various internet browsers, and the Windows operating system.
• Excellent problem-solving skills.
• Excellent customer service and sales skills.
• Excellent oral and written communication skills.
• Working industrial knowledge is preferred.

Requirements

• A valid driver's license and the ability to travel up to 10% of the time may be required.
• Ability to lift items of up to 50 pounds as needed.

Benefits

Compensation ranges from $22.26 to $32.65 per hour, depending on location and experience. Benefits include a comprehensive package that includes healthcare plans, 401K, stock purchasing programs, tuition reimbursement, and paid time off for holidays, vacations, and illness. For more details, visit Your Future Benefits.

Pay

$22.26 - $32.65 per hour

Schedule

Full-time

Benefits

Comprehensive benefits package including healthcare plans, 401K, stock purchasing programs, tuition reimbursement, and paid time off for holidays, vacations, and illness.

Why MSC?

MSC is dedicated to building a better career by fostering a collaborative environment, offering competitive pay, and providing a wide range of benefits to support associates' well-being and financial security.

Equal Employment Opportunity Statement

MSC is committed to providing equal employment opportunities and does not discriminate against applicants or associates based on race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, or any category protected by applicable law. Applicants are encouraged to disclose any accommodation needs during the recruitment process.