Onsite Service Specialist (Solon, OH)

Brief Position Summary

The Onsite Service Specialist is a critical role at MSC. They support large strategic accounts, assisting with customer order placement, sourcing, and managing MSC ControlPoint Solutions.

Responsibilities

• Assist in customer order placement, quoting, sourcing, and collecting cost savings statistics.
• Manage MSC ControlPoint Solutions, including VMI, Vending, and Storeroom management programs.
• Determine optimal sourcing strategies for key customer projects, collaborating with the Category Team.
• Engage in customer meetings, strategic initiatives, and Lean/Six Sigma events.
• Collaborate with the account team to enhance customer satisfaction and project success.
• Resolve customer product and service issues, consulting with other associates and suppliers.
• Communicate customer concerns to management for effective problem resolution.
• Work closely with vendors to locate product sources, produce quotes, expedite orders, and arrange training.
• Foster the MSC culture within the department and the company.
• Participate in special projects as required.

Qualifications

• A High School Diploma or equivalent experience is required.
• A college degree is preferred.
• 2+ years of inbound/outbound telephone sales, outside sales, storeroom/inventory management, or customer service experience is required.
• Industry experience is preferred.
• Relevant military experience is a plus.
• Metalworking knowledge and experience is a plus but not always required.

Skills

• Computer literacy and proficiency with email, various internet browsers, and the Windows operating system.
• Excellent problem-solving skills.
• Excellent customer service and sales skills.
• Excellent oral and written communications skills.
• Working industrial knowledge is preferred.
• Sales competency is required.

Other Requirements

• A valid driver’s license and the ability to travel up to 10% of the time may be required.
• Ability to lift items up to 50 pounds required as needed.
• A valid driver’s license is required.

Pay and Benefits

Compensation starts at $20.19 - $31.73 per hour, depending on candidate location and experience. For more information on benefits, visit Your Future Benefits.