Onsite Medicaid Eligibility Representative $500 Sign-on Bonus!

About the role

Hospital Referral Services has an opening in the Cleveland area, and we are looking for self‑motivated professionals to add to our growing team. If helping people is something you enjoy, this may be the right job for you. No one wakes up in the morning and says, “Today I want to go to the hospital”. We are here to help when the unexpected has happened. Hospital Referral Services on‑sites screen and help patients’ bedside to see what assistance programs the uninsured or underinsured may be eligible to receive. HRS's team of experts helps guide patients through the Medicaid process so the patient can focus on recovery. Our employees voted us Top Workplaces 5 years in a row.

Responsibilities

• Review the hospital work queue or census to identify uninsured patients.
• Screen/interview patients at bedside in a hospital setting to determine possible eligibility for assistance programs including Medicaid and charity.
• Complete applications for Medicaid benefits and charity programs as needed.
• Maintain a positive working relationship with co‑workers, hospital staff and patients.
• Abide by HIPAA rules and regulations to protect patients’ privacy.
• Meet production goals and objectives as assigned by hospital and management on a monthly basis.
• Maintain confidentiality of account information at all times.
• High volume of walking and standing (70%‑80% of your shift).

Requirements

• Previous customer service experience preferred.
• Basic computer skills.
• Ability to multitask.
• Reliable transportation.
• Good attendance and dependability.
• Successful completion of drug and background test.
• Annual flu shots and TB testing required.
• One week of classroom training covering HIPAA regulations, Revenue Group procedures, role‑playing, objections, systems, and procedures.

Benefits

• 100% paid training.
• 401(k) matching.
• Paid Time Off (PTO) – up to 10 days first year.
• 8 paid holidays – including your birthday.
• Referral program.
• Employee Assistance Program (EAP).
• Growth & continued training.
• Dental & vision insurance.
• Health insurance (including long‑ and short‑term disability).
• Life insurance (company paid).

Pay

Base pay rate: $16.25 per hour. $500 sign‑on bonus distributed over the first 90 days. After 90 days, eligible for a monthly bonus ranging from $0 to $350.

Schedule

Monday – Friday, 8:00 am – 4:30 pm.