Onsite Lifestyle & Resident Coordinator (San Diego)

Role Summary

The Onsite Lifestyle & Resident Coordinator greets and provides excellent customer service to all residents and their guests that visit the clubhouse, provides operational support to the management team, and executes all lifestyle event functions for the community.

Responsibilities

• Greet all guests with a warm smile and a positive attitude, assisting them with questions and directing them to the appropriate team members, as needed
• Field all resident phone calls and provide information to answer resident questions, or direct to the appropriate department
• Manage all incoming email messages in CiraNet and provide responses or assignments to the appropriate department within 24 hours of receipt
• Welcome new residents and review the welcome packet with them, including community rules, access control, policies & procedures, environmental control, and property improvement procedures, board meeting schedule, and community events
• Cookhouse and common area resident rentals, ensuring satisfaction for the resident’s rental, calendar coordination to ensure no conflicts, and adequate time for post-event inspection for damage, cleaning, etc.
• Plan, coordinate, promote, and implement community-wide, large-scale quarterly events
• Act as the association's social committee liaison and solicit input and involvement from residents by attending committee meetings
• Secure all entertainment, food, decorations, and items necessary to execute the event
• Document event costs, details, layout, and planning details on association-owned tracking software to ensure trackability for the event execution over time
• Photograph community events and resident participation at each event
• Track event attendance and feedback over time to gauge resident engagement and assess lifestyle program success
• Manage all association communication channels, including, but not limited to, e-newsletter platform, paper newsletter publications, local news outlets, and Lifestyle magazine publications, and the association’s public-facing website
• Complete clerical/administrative tasks as directed by the General Manager

Disclaimer

This description is not intended to be an exhaustive list of duties. Responsibilities may evolve based on Board direction and community needs. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.