Onsite Golf Pro Shop Manager (Indian Lake Estates)

Location: Indian Lake Estates, FL

About the Role

The primary responsibilities of the Pro Shop Manager are to drive golf shop revenue through merchandising, promotions, and sales, while delivering exceptional customer service and positive staff morale. This role ensures an organized and well-stocked shop, maximizes profitability, and leads a team that supports daily golf operations and enhances the overall golf experience.

Pay

$50,000 - $65,000 per year (depending on education and experience)

Schedule

Full-time position with the following schedule:

• December – April: 40 hours per week, minimum 5 working days
• May – November: 32 minimum hours per week to maintain full-time status and benefits
• Typical schedule: Monday through Friday, with occasional evenings, weekends, and holidays required to support community events

Pro Shop Hours:

• Opening Time: Year-round 6:30 am start for employees, shop opens at 6:45 am (may adjust slightly in winter due to daylight hours)
• Closing Time: Adjusts based on sunset time
  • Winter: 4 pm
  • Spring, Summer & Fall: 5 pm
• Rain: Shop may close if rain is predicted for the remainder of daylight hours or if the course is deemed unplayable. May reopen once rain stops.

Responsibilities

Revenue Growth Goals

• Drive golf shop sales through effective merchandising, displays, promotions, and product selection
• Increase product offerings by 200% over the next 6 months
• Maximize revenue per round and average transaction value through upselling and cross-selling
• Recruit and schedule groups and tournaments to maximize golfer throughput and fill slow business days
• Balance daily players in conjunction with groups and tournaments
• Build a pipeline of new partnerships with golf groups and nonprofit organizations to increase profits
• Monitor sales performance of merchandise and services, margins, and inventory to ensure profitability
• Partner with new and current vendors for pricing and product opportunities that increase revenue
• Manage consignment sales, including advertising and tracking in G1
• Coordinate with restaurant manager to offer specials on food and drink in conjunction with golf play
• Create advertising campaigns and promotions to increase profits

Customer Service

• Deliver an exceptional experience for every member and guest
• Lead by example—greet, engage, and assist customers daily with positivity
• Train staff to provide friendly, knowledgeable, and proactive service
• Resolve customer concerns quickly, calmly, and professionally

Shop Operations

• Maintain a clean, organized, and visually appealing golf shop
• Update product displays to create an inviting and customer-focused retail environment
• Execute product displays and merchandising that drive sales
• Choose new products and impulse buys that increase sales
• Oversee daily operations including POS, opening/closing, and cash handling
• Oversee golf cart preparation for guests, as well as cart maintenance and usage
• Manage golfer records and memberships within G1

Inventory Management

• Maintain proper inventory levels and a strong product mix
• Track sales trends and adjust ordering to improve turnover and margins
• Conduct monthly inventory counts and ensure accuracy with inventory tracking system

Team Leadership

• Hire, train, and develop a service- and sales-driven team
• Recruit, train, develop, and encourage service-focused volunteers
• Set clear expectations for performance and customer service
• Schedule staff effectively based on business needs

About the Company

RealManage Elevated Onsite is a division of RealManage, specializing in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services by encompassing the best people, technology, and service reputation. Our professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. We focus on customer service and lifestyle for the residents and boards we serve.

Our guiding values include:

• Integrity: We always do the right thing.
• Respect: For our customers, employees, and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: More than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: We are a professional services company; people do business with people they like.
• Always Improving: Never satisfied, always learning, and always growing.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, reflecting positive employee feedback about their experience.

About the Community

Indian Lake Estates (ILE) is a large, planned rural residential and commercial gated community spanning over 7,500 acres with 700 residences. The community offers fishing, boating, golfing, and country club activities, along with postal, church, dining, pier, and lakefront facilities. Social events, a library, and cultural activities are run by community volunteers, who also make up the Board of Directors and various committees guiding the professional staff.

Located approximately 15 miles east of Frostproof, FL, and 17 miles southeast of Lake Wales, FL, Indian Lake Estates is close to major attractions like Cape Kennedy Spaceport (55 miles east), Orlando and Disney World (45 miles northeast), and the Gulf Coast beaches (an hour drive west).

Sample of Ways to Meet Goals

• Advertise consignment items to increase variety and sales
• Actively recruit groups and tournaments by reaching out to local communities and organizations
• Track golfer play in G1 to identify and follow up with those who have not played recently
• Maximize playing time for walk-ins even when a group is scheduled