Onsite Gate Supervisor (Hunters Green)

Community Summary

Hunter’s Green in New Tampa is a gated development exemplified by harmonizing suburban life and nature. Against a backdrop of 43 lakes on 65 acres of protected wetlands, families enjoy 23 unique enclaves taking advantage of community facilities with designated bike lanes, playgrounds, lighted tennis, basketball, volleyball, soccer and baseball facilities, jogging trail with a 15-station exercise circuit and an off-leash dog park. Also located on property, separate membership at Hunter’s Green Country Club can include golfing on the 18-Hole Tom Fazio designed course or privileges at their Tennis and Athletic Center. Next door, Flatwoods Nature Park offers a 7-mile loop for biking, hiking and bird watching. Shopping and restaurant options abound right outside our 24/7 manned gates.

Responsibilities

• Gate Operations and Coverage
• Perform gate attendant duties three days per week, or as otherwise assigned, and provide professional service to residents, guests, vendors, and emergency personnel
• Follow all visitor-processing, resident-access, identification, incident-reporting, and traffic-control procedures
• Cover open gate shifts when needed if another qualified attendant cannot be found, subject to management direction and operational requirements
• Maintain a professional gatehouse environment and ensure established access-control procedures are consistently followed
• Scheduling, Timekeeping, and Payroll
• Prepare, maintain, and distribute gate attendant schedules to ensure adequate coverage for all assigned gates and shifts
• Monitor scheduled and actual hours to help ensure gate attendants do not exceed 40 hours in a workweek unless overtime has been approved by management
• Review timekeeping records, identify discrepancies, and process or submit gate attendant payroll accurately and on time
• Cookordinate shift changes, call-outs, vacations, and emergency coverage while minimizing overtime and maintaining required staffing levels
• Access-Control Systems and Reporting
• Serve as the primary operational contact for gate access-control software and gatehouse hardware
• Monitor system performance, perform basic troubleshooting, document technical issues, and coordinate service or vendor support when necessary
• Run access, visitor, vehicle, incident, and other gate-related reports for management as requested
• Maintain accurate electronic and physical records related to gate activity and access-control operations
• Resident Service and Complaint Response
• Receive, listen to, document, and respond professionally to resident complaints and concerns involving gate operations or gate attendant conduct
• Review available records, video, system activity, and staff statements when investigating complaints
• Escalate significant incidents or unresolved concerns to management and assist with corrective action, follow-up, and communication
• Recruitment and Staff Support
• Aid management with recruiting and hiring gate attendants, including reviewing applications, identifying qualified candidates, and participating in interviews
• Support onboarding, orientation, training, and ongoing coaching of gate attendants
• Monitor staff performance, attendance, uniform compliance, customer service, and adherence to established procedures; report concerns to management
• Barcode and Vehicle Administration
• Receive, review, enter, scan, and maintain barcode applications and vehicle registration documents
• Verify that required information and documentation are complete before processing access credentials
• Maintain organized and confidential electronic and physical records in accordance with Association policies

Qualifications

• High school diploma or equivalent
• Experience in a similar role preferred
• Strong customer service skills
• Ability to operate computer systems and access-control software
• Knowledge of local laws and regulations regarding access control and visitor management
• Physical ability to stand for extended periods and work in various weather conditions