Onsite Desktop Support / Helpdesk Technician

About the Role

SRS Real Estate Partners, commercial real estate advisors to many of the best names in retail, is seeking a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician to support our Boston office. This position plays a key role in keeping our commercial real estate professionals connected and productive. You’ll be the go-to person for day-to-day tech support—troubleshooting issues, setting up devices, and helping end users navigate technology confidently.

Responsibilities

• Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
• Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
• Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
• Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
• Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, ArcGIS
• Handle onboarding and offboarding processes—account creation, access management, and hardware setup
• Coordinate with vendors for equipment repairs and escalated service tickets
• Maintain accurate records of IT assets, system configurations, and support documentation
• Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
• Assist with basic AV support for meetings, presentations, and hybrid conference room setups
• Participate in IT projects including system upgrades, office moves, and new technology rollouts

Requirements

• 2+ years of experience in a desktop support or helpdesk technician role
• Proven proficiency in Windows 10/11, macOS, Microsoft 365, and common office software
• Working knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP)
• Familiar with mobile device management platforms and remote support tools
• Clear, professional communication skills with the ability to assist non-technical users
• Experience supporting executives and handling confidential information is a plus
• Certifications such as CompTIA A+, Network+, or similar are preferred

Preferred Traits

• Self-starter who takes initiative and solves problems proactively
• Calm, composed, and professional under pressure
• Strong organizational skills and the ability to manage multiple requests simultaneously
• Customer-focused mindset with a strong desire to provide outstanding service
• Comfortable working in a high-demand, fast-paced, client-facing environment

Company Values

• Integrity – We will not compromise our individual or corporate integrity for any reason
• Respect – We celebrate the intrinsic value of each person and embrace diverse perspectives
• Teamwork – Collective efforts provide extraordinary results
• Balance – A consistently productive team balances family, faith, community, and self
• Leadership – Continued success relies on our ability to attract and motivate leaders of character

We succeed when our clients succeed. Our success is measured in the achievement of our clients’ objectives, satisfaction, and trust.