Onsite Desktop Support / Helpdesk Technician

About the role

SRS Real Estate Partners, a leading commercial real estate advisory firm serving top retail brands, is seeking a reliable, service-oriented Onsite Desktop Support / Helpdesk Technician for our Tampa office. This role is crucial in ensuring our commercial real estate professionals remain connected and productive, providing day-to-day tech support and troubleshooting.

Responsibilities

• Serve as the first point of contact for all IT support needs—onsite, via phone, email, or ticketing system
• Provide hands-on technical support for desktops, laptops, mobile devices (iOS/Android), VoIP phones, printers, and conference room systems
• Troubleshoot and resolve hardware, software, network, and connectivity issues across Windows and macOS environments
• Set up and maintain user workstations, including OS imaging, patching, and peripheral configurations
• Support industry-specific tools and applications such as CoStar, LoopNet, Argus, Canva, Adobe Creative Suite, and ArcGIS
• Handle onboarding and offboarding processes—account creation, access management, and hardware setup
• Coordinate with vendors for equipment repairs and escalated service tickets
• Maintain accurate records of IT assets, system configurations, and support documentation
• Work with the corporate IT team to uphold protocols, ensure data backup integrity, and meet compliance requirements
• Assist with basic AV support for meetings, presentations, and hybrid conference room setups
• Participate in IT projects including system upgrades, office moves, and new technology rollouts

Requirements

• 2+ years of experience in a desktop support or helpdesk technician role
• Proven proficiency in Windows 10/11, macOS, Microsoft 365, and common office software
• Working knowledge of networking fundamentals (TCP/IP, VPN, Wi-Fi, DNS, DHCP)
• Familiar with mobile device management platforms and remote support tools
• Clear, professional communication skills with the ability to assist non-technical users
• Experience supporting executives and handling confidential information is a plus
• Certifications such as CompTIA A+, Network+, or similar are preferred

Preferred Traits

• Self-starter who takes initiative and solves problems proactively
• Calm, composed, and professional under pressure
• Strong organizational skills and the ability to manage multiple requests simultaneously
• Customer-focused mindset with a strong desire to provide outstanding service
• Comfortable working in a high-demand, fast-paced, client-facing environment

What We Believe

• We succeed when our clients succeed. Our success is measured in the achievement of our clients’ objectives, satisfaction, and trust.
• Integrity – We will not compromise our individual or corporate integrity for any reason.
• Respect – We celebrate the intrinsic value of each person and embrace diverse perspectives.
• Teamwork – Collective efforts provide extraordinary results.
• Balance – A consistently productive team balances family, faith, community, and self.
• Leadership – Continued success relies on our ability to attract and motivate leaders of character.