Onsite Community Manager

About the role

The Community Manager oversees the daily operations of a 107-unit apartment community in Northwest Portland. This is a required live-on-site position, with a private apartment and utilities provided as part of the compensation package.

Responsibilities

• Respond promptly to leasing inquiries by phone, email, text, and internet leads.
• Schedule and conduct apartment tours.
• Host open houses and leasing events as needed.
• Process rental applications.
• Prepare lease documents, addenda, and move-in paperwork.
• Coordinate lease signings.
• Perform move-in and move-out inspections.
• Conduct move-in orientations and key handoffs.
• Cover unit readiness with maintenance vendors.
• Update marketing information and unit availability.
• Achieve occupancy and leasing goals.
• Complete thorough inspections of the property twice daily.
• Maintain the cleanliness, curb appeal, and overall appearance of the community.
• Create, prioritize, and assign maintenance work orders.
• Perform routine maintenance tasks within the scope of the position.
• Replace light bulbs, change furnace filters, post notices, touch up common areas, clean shared spaces, remove minor debris, and other general property upkeep.
• Coordinate and oversee vendors and contractors.
• Verify quality and completion of maintenance work.
• Identify preventative maintenance needs before they become larger issues.
• Ensure vacant apartments are rent-ready.
• Maintain supplies necessary for routine property operations.
• Respond appropriately to emergency maintenance situations.
• Deliver exceptional customer service to residents and guests.
• Respond promptly and professionally to resident concerns.
• Resolve issues efficiently and professionally.
• Communicate maintenance schedules and repair updates.
• Enforce lease agreements and community policies consistently.
• Build positive relationships with residents while maintaining professional boundaries.
• Ensure a safe and well-maintained property.
• Conduct routine safety inspections.
• Monitor lighting, walkways, parking areas, landscaping, and building exteriors.
• Ensure compliance with applicable federal, state, and local housing regulations.
• Maintain inspection and property records.
• Aid in emergency preparedness and response efforts.
• Maintain accurate leasing, resident, and inspection records.
• Prepare weekly operational reports including: Occupancy updates, Leasing activity, Pending applications, Maintenance updates, Resident concerns, Vendor performance, Safety observations, Recommended property improvements, Outstanding action items.
• Maintain organized files and documentation.
• Communicate regularly with the corporate management team regarding property operations.

  Qualifications

  • Previous apartment property management or leasing experience.
  • Strong customer service and sales skills.
  • Excellent written and verbal communication.
  • Ability to work independently with minimal supervision.
  • Strong organizational and time-management skills.
  • Comfortable using Microsoft Office and property management software (AppFolio experience is a plus).
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to walk the property multiple times each day, climb stairs, lift up to 50 pounds, and perform routine maintenance tasks.
  • Reliable transportation.
  • Successful completion of a background check.