Onsite Community Manager

About the Role

Join the team at Del Webb at Dove Mountain, a vibrant 55+ active adult community in beautiful Marana, AZ. Residents enjoy resort-style amenities including a private 14,000-square-foot recreation center, fitness center, pools, and courts for pickleball, bocce, and tennis. As the Community Manager, you’ll create meaningful resident experiences through exceptional customer service, community engagement, and innovative programs that enrich the active adult lifestyle.

Responsibilities

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations, and enhance quality of life for all Association members.
• Recommend and implement procedures ensuring compliance with federal, state, and local laws regarding community association management, including state disclosure requirements for resale buyers.
• Perform community tours as required by governing documents and the management contract; track non-compliance issues, send appropriate notices, and follow established fine and collection policies.
• Manage the architectural control process, ensuring compliance with Design Guidelines and policies for Design Review; handle all communication with owners regarding compliance matters.
• Plan, organize, and assist the Board in conducting Board and annual membership meetings; prepare and provide board packages and required meeting notifications.
• Review monthly financials, submit accounts payable to the management company, and establish, draft, execute, and supervise the community annual budget.
• Manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community accounts payable and delinquent accounts, and approve and code all vendor invoices.
• Secure competitive contract bids, present comparative bid reviews, supervise and ensure compliance with all executed contract terms and conditions, and oversee community and contractor liability insurance requirements.
• Supervise on-site association staff, chair staff meetings, and coordinate management activities.
• Review incident reports, respond, and implement timely solutions.
• Identify, coordinate, and market all community events, programs, and services.
• Work with residents to assist in the establishment of Chartered Clubs/Special Interest Groups, including the application for charter process, assignment of facility space, program development and promotion, file maintenance, and general oversight.
• Develop an active volunteer program among residents, providing promotion and recognition.
• Prepare for and host New Resident Orientation presentations to ensure adequate promotion and community participation.
• Attend Board of Directors meetings, club, and committee meetings as required.
• Perform all other duties as directed.

Requirements

• Exceptional public speaking skills, interpersonal skills, problem-solving abilities, and advanced communication skills to foster strong working relationships with owners, board members, and committee members.
• Outgoing, communicative, socially oriented, poised, effective in groups, articulate, and persuasive in expression.
• Demonstrated ability to lead people and achieve results through others.
• Computer efficiency with database software, internet, website portals, point-of-sale systems, registration processes, policies, procedures, equipment, materials, and products.
• High level of energy, initiative, enthusiasm, cooperation, and the ability to exercise good judgment and discretion.
• Ability to organize and manage multiple priorities with strong attention to detail.

Physical Demands & Work Environment

• Walking and/or driving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing a personal vehicle for business purposes as needed.
• Sitting at a workstation utilizing a computer in an office setting.