Onsite AV Support Technician II

About the role

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. As an Onsite Maintenance Technician, you will work in partnership with the Customer, management team, Global Helpdesk, and System Integration teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class Customer Service experience.

Responsibilities

• Setup and breakdown of conference spaces to meet customer event needs.
• Perform maintenance support on all AV/UC systems including but not limited to basic troubleshooting and system fault isolation, projector lamp changes, and filter cleaning.
• Perform preventative maintenance tasks to help maintain customer spaces, including ensuring that all technology works as designed, testing/repairing cables, and testing/repairing various hardware components.
• Clean various AV equipment including but not limited to camera lenses, monitors, and equipment fans.
• Provide direct assistance to end users in the operation of the AV/UC systems.
• Responsible for job site documentation and providing client training on the AV/UC Technology as needed.
• Perform support tasks in a timely and quality-conscious manner, including meeting support, installing non-complex AV components, and video/audio recording support where applicable.
• Coordinate RMA processing and parts procurement as needed.
• Maintain accurate inventory on all AV/UC systems including spare parts as required.
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL.
• Understand and adhere to local safety standards for all site duties.
• Setup, operate, and troubleshoot various audio/video systems.
• Travel to various job sites as required.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.

Requirements

• Ability to effectively communicate with employees, customers, and colleagues.
• Ability to use hand and power tools in a safe and efficient manner, including soldering & crimping connectors.
• Ability to work and think independently and ensure deadlines are met.
• Intermediate computer knowledge.
• Knowledge of basic signal flow for audio, video, and control.
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
• Minimum of a High School Diploma or equivalent.
• Minimum of 2 – 3 years of audiovisual integration experience preferred.

Qualifications

• Formal education in Electronics or related field preferred.
• Preferred external training:
  • AMX Intro to Networking for AV Professionals
  • Crestron Professional Installation
  • Exton AV Associate Certification
  • AVIXA Quick Start to the Audio-Visual Industry
  • AVIXA CTS General Certification

Benefits

• Medical benefits, including vision and dental.
• Paid holidays, sick days, and personal days.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.