AV/VC Onsite Support Technician II

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

About the role

The ideal candidate will have a track record of supporting successful events and have excellent interpersonal and written communication skills. This is a unique opportunity to play a highly visible role in an exciting, industry-leading technology business.

Responsibilities

• Create supporting documentation
• Remediate live event issues
• Provide direct training to client's event organizers
• Provide AV event support
• Additional duties as needed

Requirements

• HS Diploma or GED
• 2+ years relevant work experience in corporate live events, conference center operation, or other A/V support for executive level clientele
• Bachelor's degree from an accredited institution
• Demonstrated success in event coordination and project coordination
• IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
• Able to keep a flexible schedule to accommodate some night/weekend events
• A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results
• Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows

Skills

• IT knowledge of Android, Chrome, iOS, Mac, Windows, and Linux operating systems
• Excellent understanding of signal flow in both audio and video installations with the ability to provide advanced troubleshooting
• Ability to keep a flexible schedule to accommodate some night/weekend events
• Proficiency with helpdesk support ticket management software and with Google Workspace (Docs, Sheets, Slides, Calendar, etc.)
• Understanding of networking as it pertains to A/V or venue deployments, including WiFi, VLANs, ISPs, etc
• Familiarity with A/V events production and post-production systems and workflows

Benefits

At Milestone, we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Pay

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location. Compensation estimated pay range: [Insert actual pay range here]

Schedule

A career path that demonstrates increasing levels of responsibility and proven success delivering measurable results

Equal Opportunity Employer

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community.