Onsite AV Support Technician

About the role

A growing technology services organization is seeking an AV Support Technician to provide day-to-day audiovisual support within a corporate office environment in Watertown, MA.

Key Responsibilities

• Provide onsite support for conference rooms, meeting spaces, and collaboration technologies
• Troubleshoot and resolve Tier 1 and Tier 2 AV issues involving audio, video, displays, cameras, microphones, and conferencing systems
• Support Microsoft Teams Rooms and other video conferencing platforms
• Perform daily room readiness checks to ensure systems are functioning properly before meetings begin
• Respond to tickets and service requests in a timely manner
• Assist end users with meeting launches, content sharing, and conferencing functionality
• Escalate complex issues to appropriate support teams when necessary
• Document incidents, resolutions, and recurring issues
• Clock in with third-party AV vendors and service providers as needed
• Maintain a polished, white-glove support experience for all users

Required Qualifications

• 1–3 years of AV support experience in a corporate, enterprise, or higher education environment
• Experience supporting conference room technology and video conferencing systems
• Knowledge of audio, video, display, and presentation technologies
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
• Ability to troubleshoot AV hardware and software issues
• Strong customer service and communication skills
• Comfortable working directly with executives, employees, and visitors in a professional setting
• Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience with Crestron, Extron, QSC, Biamp, Poly, or Cisco collaboration technologies
• Experience working with an AV integrator or managed services provider
• CTS certification or related AV certifications
• Basic understanding of networking concepts as they relate to AV systems