Onsite AV Service Support Technician

About the role

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients in various industries including corporate, entertainment, sports, retail, and government. Our team collaborates with organizations worldwide to create environments that connect people through technology.

Responsibilities

• Provide customers with an elevated level of AV, Broadcast and UC support.
• Develop an ongoing customer relationship, resulting in future customer loyalty.
• Manage inventory flow for the onsite global A/V Team.
• Work with project teams and design teams to ensure all client rooms and systems meet customer requirements and are installed professionally.
• Diagnose, troubleshoot, and resolve technical issues using a wide range of test equipment.
• Escalate issues to Global Service Center Agents, Field Service colleagues, and internal Engineering or Manufacturers as necessary.
• Leverage service ticket system and Global Service Center partners to track all time, including travel, troubleshooting actions, next steps, recommendations, and resolutions.
• Manage hardware and inventory for the customer's Content Management system.
• Coach and develop less experienced members of the team on technical skills.
• Produce accurate, detailed support documentation.

Requirements

• Familiarity with a wide range of audio, video, and networking systems and equipment, including but not limited to: Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron/Extron, Shure, Cisco, Brightsign, Appspace content management.
• Good working knowledge of Excel.
• Basic to advanced networking skills.
• Good verbal communication skills and strong customer service skills.
• Ability to diagnose, troubleshoot, and resolve technical problems.

Qualifications

• Familiarity with a wide range of audio, video, and networking systems and equipment, including but not limited to: Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron/Extron, Shure, Cisco, Brightsign, Appspace content management.
• Good working knowledge of Excel.
• Basic to advanced networking skills.
• Good verbal communication skills and strong customer service skills.
• Ability to diagnose, troubleshoot, and resolve technical problems.

Skills

• Familiarity with a wide range of audio, video, and networking systems and equipment, including but not limited to: Zoom, Teams, WebEx, Polycom, Logitech, DTEN, Crestron/Extron, Shure, Cisco, Brightsign, Appspace content management.
• Good working knowledge of Excel.
• Basic to advanced networking skills.
• Good verbal communication skills and strong customer service skills.
• Ability to diagnose, troubleshoot, and resolve technical problems.

Benefits

We offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance. This includes multiple medical plan options, HSA & HRA company contributions, dental coverage, vision plans, company-paid life insurance, short-term and long-term disability insurance, Employee Assistance Program (EAP), generous paid time off, 401(k) with company match, and much more.

Pay

The pay for this position is commensurate with experience.

Schedule

This is a full-time permanent position with Diversified.