Onsite AV Support Technician

We're seeking an AV Support Technician to provide day-to-day audiovisual support within a corporate office environment in Watertown, MA. This role is ideal for someone with 1–3 years of AV support experience who enjoys working directly with end users, troubleshooting conference room technology, and delivering a high-touch customer experience.

About the role

This position focuses primarily on Tier 1 and Tier 2 AV support issues, ensuring meeting rooms, collaboration spaces, and video conferencing systems operate smoothly for employees and visitors. Strong communication skills and a professional, customer-focused attitude are just as important as technical abilities.

Responsibilities

• Provide onsite support for conference rooms, meeting spaces, and collaboration technologies
• Troubleshoot and resolve Tier 1 and Tier 2 AV issues involving audio, video, displays, cameras, microphones, and conferencing systems
• Support Microsoft Teams Rooms and other video conferencing platforms
• Perform daily room readiness checks to ensure systems are functioning properly before meetings begin
• Respond to tickets and service requests in a timely manner
• Assist end users with meeting launches, content sharing, and conferencing functionality
• Escalate complex issues to appropriate support teams when necessary
• Document incidents, resolutions, and recurring issues
• Coordinate with third-party AV vendors and service providers as needed
• Maintain a polished, white-glove support experience for all users

Requirements

• 1–3 years of AV support experience in a corporate, enterprise, or higher education environment
• Experience supporting conference room technology and video conferencing systems
• Knowledge of audio, video, display, and presentation technologies
• Familiarity with Microsoft Teams Rooms, Zoom Rooms, or similar collaboration platforms
• Ability to troubleshoot AV hardware and software issues
• Strong customer service and communication skills
• Comfortable working directly with executives, employees, and visitors in a professional setting
• Ability to prioritize multiple tasks in a fast-paced environment

Preferred Qualifications

• Experience with Crestron, Extron, QSC, Biamp, Poly, or Cisco collaboration technologies
• Experience working with an AV integrator or managed services provider
• CTS certification or related AV certifications
• Basic understanding of networking concepts as they relate to AV systems

What We're Looking For

The ideal candidate is someone who is dependable, personable, and takes pride in creating a seamless meeting experience for end users. Success in this role comes from a combination of technical troubleshooting skills, professionalism, and the ability to build strong relationships with stakeholders across the organization. This is an excellent opportunity for an AV professional looking to grow their career within a stable corporate environment and work toward a long-term position.

Schedule

• Onsite, 5 days per week
• Start Date: September 1, 2026
• Duration: 6-Month Contract-to-Hire

Pay

The pay range for this position is $30.00 - $38.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)