AV Onsite Support Technician

About the role

We are looking for an AV Onsite Support Technician to support classroom and collaboration technology across a large university campus environment. This is a great opportunity for someone with commercial AV installation, service, or support experience who wants to move into a stable onsite position and take ownership of the technology they support. You'll troubleshoot AV issues, perform preventative maintenance, assist with installations and upgrades, and support technology across classrooms, auditoriums, labs, and collaboration spaces.

Responsibilities

• Provide hands-on onsite support for commercial AV and classroom technology
• Troubleshoot and support Extron products and control systems
• Diagnose issues involving projectors, displays, cameras, microphones, speakers, audio/video equipment, control systems, and computers
• Troubleshoot AV signal flow, connectivity, and system performance issues
• Support classroom presentation systems, lecture capture, video conferencing, and hybrid learning technology
• Set up, test, operate, and maintain AV equipment
• Perform preventative maintenance and respond to day-to-day AV support needs
• Assist with AV installations, equipment replacements, and system upgrades
• Support classroom renovations and new construction technology projects
• Work alongside AV engineers, IT teams, construction groups, and outside AV integrators
• Provide direct technical assistance to faculty, students, and staff
• Train end users on classroom and AV technology
• Occasionally travel to additional university locations for AV support and installations

Requirements

• 3+ years of AV, commercial AV, classroom technology, or related technical experience
• Strong hands-on experience with Extron products and control systems
• Strong AV troubleshooting skills
• Experience supporting integrated AV systems including projectors, displays, cameras, microphones, audio systems, video equipment, computers, and control systems
• Understanding of AV signal flow and integrated presentation systems
• Experience supporting classrooms, conference rooms, auditoriums, corporate AV environments, or similar technology-enabled spaces
• Ability to independently diagnose and troubleshoot AV problems
• Experience with AV installations, equipment upgrades, or system commissioning is a plus
• Strong customer service and communication skills
• Comfortable working directly with technical and nontechnical end users
• Ability to use hand and power tools and perform hands-on equipment work
• Bachelor's degree or an equivalent combination of education and relevant experience

Why This Opportunity?

This is an excellent opportunity for an AV technician who wants to move away from constantly traveling between customer sites and into a stable, long-term onsite environment. You'll stay hands-on with AV technology while expanding your experience with Extron systems, troubleshooting, installations, upgrades, classroom technology, renovations, and larger AV projects. It's a strong opportunity for someone who wants to continue growing within commercial AV while taking ownership of a large, sophisticated technology environment.

Job Type & Location

This is a Contract to Hire, full-time position based in Syracuse, NY. The schedule is 100% onsite, Monday through Friday. The position is anticipated to close on November 2, 2026.

Pay and Benefits

The pay range for this position is $30.00 – $33.00 per hour. Individual compensation within this range depends on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job-related factors.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan with pre-tax and Roth post-tax contributions
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.