AV Technician II

Responsibilities

• Provide successful in room AV event support which includes data projection, audio amplification, video/audio production, videoconferencing, web streaming, audio/web conferencing and other emerging presentation technologies as adopted by the CDC.
• Utilize ServiceNow ticketing system to receive, track, create and close audio-visual requests in accordance with the established SLA.
• Utilize IFMS to monitor daily audio-visual support schedules and ad hoc requests.
• Triage and escalate AV service resolution with other third-party vendors and conference support staff.
• Provide training to customers in the use of media presentation and AV systems.
• Provide conference room set-up.
• Maintain conference room equipment while in use by customers and troubleshoot and correct any problems during an event as required.
• Cookordinate with CDC IT ServiceDesk staff and other third-party vendors to resolve equipment failures and connection issues.
• Maintain standard conference room AV infrastructure levels and notify MMT leadership when issues arise.
• Schedule and complete Pre-Conference planning meetings with customers to confirm scope of the event.
• Be present when AV Engineers are servicing AV systems and conference rooms.
• Maintain digital signage system connectivity at all conference room locations.
• Other duties as assigned.

Qualifications

• The ability to communicate clearly.
• Strong interpersonal skills and the ability to communicate effectively with all levels of staff.
• Excellent attention to detail.
• Comfortable with complex and frequently changing requirements and processes.
• Capable of working in a busy environment with frequent distractions and interruptions.
• Capable of working independently and as part of a team.
• Experience with MS Teams and Zoom.