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Jobs · Information Technology · Minnesota

Onsite AV Support Technician II

AVI-SPL · Wayzata, MN · 2 wk ago
On-siteInformation Technology$28.85/hrFull-time

About the role

You will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class customer service experience.

Responsibilities

  • Provide direct assistance to end users in the operation of AV/UCC systems.
  • Provide set-up and operational support for client events.
  • Perform preventive maintenance checks and services on AV/UCC systems.
  • Perform maintenance tasks to help maintain customer spaces, including but not limited to: testing/repairing cables, testing/repairing various hardware components.
  • Perform support tasks in a timely and quality-conscious manner, including but not limited to: meeting support, installing connectors, video/audio recording support.
  • Perform administrative tasks such as assisting with service tickets.
  • Perform remote troubleshooting for local and regional offices.
  • Coordinate RMA processing and parts procurement as needed.
  • Effectively escalate process concerns that affect timely problem resolution through strong communications.
  • Maintain accurate inventory on all AV/UCC systems, including spare parts.
  • Ensure compliance with all customer safety and procedural guidelines.
  • Provide reports and adhere to service levels as agreed upon.
  • Oversee day-to-day AV/UCC operations.
  • Responsible for job site documentation as needed.
  • Provide client training as needed.
  • Work with internal/external teams in a professional manner that reflects the values of AVI-SPL.
  • Travel to various job sites as required.

Requirements

  • Ability to effectively communicate with employees, customers, and colleagues.
  • Ability to use hand and power tools in a safe and efficient manner, including soldering and crimping connectors.
  • Ability to work and think independently while ensuring meeting deadlines.
  • Intermediate computer knowledge.
  • Knowledge of basic signal flow for audio, video, and control.
  • Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards.
  • Minimum of a High School Diploma or equivalent.
  • Minimum of 1–3 years of audiovisual integration experience preferred.

Qualifications

  • Formal education in Electronics or a related field preferred.
  • Preferred external training:
    • AMX Intro to Networking for AV Professionals
    • Crestron Professional Installation
    • Exton AV Associate Certification
    • AVIXA Quick Start to the Audio-Visual Industry
    • AVIXA CTS General Certification

Work Environment

  • This position will generally work on customer sites and may deal with a construction-site type of work environment.
  • AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Benefits

  • Medical benefits, including vision and dental.
  • Paid holidays, sick days, and personal days.
  • Enjoyable and dynamic company culture.
  • Training and professional development opportunities.

Pay

Hourly rate between $28.85/hr and $37.50/hr.

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