Onsite AV Support Technician II
About the role
As an Onsite Maintenance Technician, you will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on-premises support for AVI-SPL customers at customer site(s) with the end goal of delivering a world-class Customer Service experience.
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better.
Responsibilities
- Setup and breakdown of conference spaces to meet customer event needs
- Perform preventative maintenance tasks to help maintain customer spaces, including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
- Clean various AV equipment including but not limited to: camera lenses, monitors, and equipment fans
- Responsible for job site documentation and providing client training on AV Technology as needed
- Perform support tasks in a timely and quality-conscious manner, including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
- Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
- Understand and adhere to local safety standards for all site duties
- Setup, operate, and troubleshoot various audio/video systems
- Travel to various job sites as required
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.
Requirements
- Strong experience supporting Cisco technologies
- Ability to effectively communicate with employees, customers, and colleagues
- Ability to use hand and power tools in a safe and efficient manner, including soldering & crimping connectors
- Ability to work and think independently and ensure deadlines are met
- Intermediate computer knowledge
- Knowledge of basic signal flow for audio, video, and control
- Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
- Minimum of a High School Diploma or equivalent
- Minimum of 1–3 years of audiovisual integration experience preferred
Qualifications
- Formal education in Electronics or related field preferred
- Preferred external training:
- AMX Intro to Networking for AV Professionals
- Crestron Professional Installation
- Exton AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
Benefits
- Medical benefits, including vision and dental
- Paid holidays, sick days, and personal days
- Enjoyable and dynamic company culture
- Training and professional development opportunities