Onsite Administrative Assistant

About the role

The Meridian Community Association in Queen Creek oversees the Meridian master-planned community, a large residential neighborhood designed around an active, family-friendly lifestyle with extensive open space, parks, trails, a community pool, splash pad, and other outdoor amenities. The Onsite Administrative Assistant supports the Onsite Community Manager and residents at an on-site property, delivering daily customer service to homeowners, HOA board members, and staff.

Responsibilities

• Perform a wide spectrum of administrative duties essential to enforcing community Covenants, Compliance & Regulations (CC&Rs).
• Provide administrative support and other tasks as directed to the Onsite Community Manager and staff.
• Develop working relationships with community board members and homeowners.
• Deliver top-notch customer service and problem resolution via phone and face-to-face interactions.
• Maintain calendars, appointments, correspondence, and database information.
• Arrange meetings, including scheduling and notifying involved parties.
• Assist with community inspections of common areas per the management contract.
• Work with vendors to provide direction and collect bids as directed by the manager.
• Perform general accounting duties, including accounts payable/receivable, invoice coding, and billing.
• Maintain accurate and current association records.
• Perform other duties as directed by management staff.

Skills & Qualifications

• Ability to multitask and process large volumes of administrative and customer requests while maintaining attention to detail.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a fast-paced, demanding environment.
• Proficiency with computer programs and database systems, including Microsoft Office, internet, and email.
• Ability to interact positively and effectively with homeowners and staff at all levels.
• Advanced verbal and written communication skills.
• Superior customer service skills and phone etiquette.
• Ability to work collaboratively within and across departments.

Physical Demands & Work Environment

• Primarily sitting at a workstation utilizing a computer in an office setting.
• Walking or driving through the community to assist in inspections of common areas.
• Assisting with setup and breakdown for events and meetings as needed.