Onsite Account Representative

Responsibilities

• Serve as the primary onsite operational contact for an assigned prime vendor account, building and maintaining strong working relationships with key client stakeholders and decision-makers.
• Act as a direct liaison between the client and various Cardinal Health internal teams (e.g., Customer Service, Field Service, Distribution) to ensure timely product availability, resolve issues, and manage any price discrepancies.
• Identify and qualify new sales opportunities, developing and executing plans to introduce innovative solutions that meet both customer and Cardinal Health objectives.
• Influence account profitability through strategic account management and value-driven solutions.
• Support the day-to-day management of product and logistics issues within the client's operations.
• Drive operational effectiveness and efficiency within the assigned account, identifying areas for improvement and implementing solutions.
• Ensure the client's compliance with Cardinal Health programs and other contractual agreements, maximizing the value of our partnership.
• Contribute to account profitability by ensuring efficient operations and identifying value-add opportunities.
• Apply a solid working knowledge of Cardinal Health's offerings and the client's industry to support the delivery of tailored solutions.
• Effectively facilitate addressing internal and external needs for the assigned account, with guidance from leadership as needed.
• Identify and escalate potential new sales opportunities or solution needs within the assigned account to the appropriate sales teams.
• Provide regular updates on key account metrics, operational status, and project progress to both the client and Cardinal Health management.
• Support contract adherence and identify opportunities for product mix optimization within the assigned account.

Qualifications

• Bachelor's degree in a related field, or equivalent combination of education and relevant work experience, preferred.
• 1-3 years of experience in account management, customer service, operations, or a related client-facing role, preferably within the healthcare industry.
• Relationship Building: Ability to establish and nurture strong, trusted working relationships with clients and internal teams.
• Operational Acumen: Understanding of supply chain, logistics, and operational processes.
• Problem-Solving: Ability to identify issues, analyze root causes, and facilitate effective solutions in a timely manner.
• Communication: Strong verbal and written communication skills, with the ability to convey information clearly and concisely.
• Internal Collaboration: A collaborative team player who can effectively coordinate with various internal departments to achieve client objectives.
• Customer Focus: A genuine commitment to understanding and meeting customer needs and ensuring their satisfaction.