Only W2 || Servicenow Legal & Control Source-to-Pay Operations (S2P) || 100% Remote

100% remote position based in Santa Clara, CA, USA.

About the role

We are seeking an experienced professional to drive ServiceNow Legal & Contract Operations within the Source-to-Pay (S2P) domain. This role focuses on solution architecture, technical consulting, and customer success management in a legal and contract management context.

Responsibilities

• Serve as a trusted advisor to executive business stakeholders in customer organizations.
• Design and implement ServiceNow solutions for Legal & Contract Operations, including Playbooks, Process Automation Designer, and Integration Hub.
• Mentor and coach customers on ServiceNow technology, procurement, and supply chain disciplines.
• Drive customer success through data-driven approaches and value consulting.
• Develop and deliver content such as webinars to support customer education and engagement.

Requirements

• 8+ years in a customer-facing role as a Solution Architect, Technical/Process Consultant, Customer Success Manager, or similar.
• 5+ years of experience managing executive business stakeholders in a customer organization (preferred).
• 2+ years of hands-on experience with the ServiceNow platform in a technical capacity (e.g., developer, solution architect, technical consultant).
• Knowledge of ServiceNow platform topics such as Playbooks, Process Automation Designer, and Integration Hub.
• Preferred: 2+ years of experience working with Legal or Contract Management processes or technology.
• Strongly preferred: Experience implementing ServiceNow Legal & Contract Operations products.

Skills

• Fanatical about customer success with a tenacious approach to advising and coaching.
• Data-driven mindset with experience in value consulting and realization.
• Exceptional verbal and written communication skills.
• Proven ability to develop and deliver engaging content (e.g., webinars).