Online Shopper (Part-Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are our priority—from daily interactions to extensive associate benefits and programs.

About the role

Looking for a flexible and engaging part-time role in retail? As an Online Personal Shopper, you’ll play a key part in ensuring our guests receive the freshest, highest-quality groceries—picked with care and ready for pickup. If you enjoy working independently and making someone’s day easier, this role is for you!

Responsibilities

• Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction.
• Organize and stage orders efficiently, keeping quality and freshness top of mind.
• Offer thoughtful substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping into additional roles as needed after fulfilling orders.
• Ensure regular, timely attendance in compliance with the work schedule, and provide adequate notice for occasional absences.
• Other duties as assigned.

Requirements

• Strong attention to detail and ability to work independently.
• A friendly and helpful attitude—guest service is at the heart of what we do!
• Computer skills and ability to navigate online ordering platforms.
• Ability to adapt to changing tasks throughout your shift.
• A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment

• Must work in hot and cold environments.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel, and stand for extended periods of time.
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials.

Schedule

This is a part-time position (less than 28 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal issues.
• 401(k) Retirement Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.