Online Shopper (Part-Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—you’ll see it in our daily interactions, how we treat our guests, and in our extensive associate benefits and programs.

About the role

Looking for a flexible and engaging part-time role in retail? As an Online Personal Shopper, you’ll play a key part in ensuring our guests receive the freshest, highest-quality groceries—picked with care and ready for pickup. If you enjoy working independently and making someone’s day a little easier, this is the role for you!

Responsibilities

• Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction.
• Organize and stage orders efficiently, keeping quality and freshness top of mind.
• Offer thoughtful substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping into additional roles as needed after fulfilling orders.
• Ensure regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

Requirements

• Strong attention to detail and ability to work independently.
• A friendly and helpful attitude—guest service is at the heart of what we do!
• Computer skills and ability to navigate online ordering platforms.
• The ability to adapt to changing tasks throughout your shift.
• A valid liquor license (or willingness to obtain one).

Physical Demands and Work Environment

• Must work in hot and cold environments.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel, and stand for extended periods of time.
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials.

Schedule

This is a part-time position (less than 28 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal matters.
• 401(k) Plan: Festival Foods offers a 401(k) with an annual discretionary match to help associates reach their savings goals.

Location: W3195 Van Roy Rd, Darboy, WI 54915