Online Shopper (Part-Time)

About the role

Festival Foods is a Wisconsin grocer committed to giving back to the communities it serves and providing guests with exceptional service and value. Operating over 40 full-service supermarkets across Wisconsin, the company places people at the top of its list, reflected in daily interactions, guest treatment, and extensive associate benefits and programs.

Responsibilities

• Carefully select products for Online Grocery guests, following notes and preferences to ensure satisfaction.
• Organize and stage orders efficiently, keeping quality and freshness top of mind.
• Offer thoughtful substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping in to additional roles as needed after fulfilling orders.
• Maintain regular, timely attendance in compliance with the work schedule, and provide adequate notice to find a replacement for occasional absences.
• Perform other duties as assigned.

Requirements

• Strong attention to detail and ability to work independently.
• Friendly and helpful attitude—guest service is at the heart of what we do.
• Computer skills and ability to navigate online ordering platforms.
• Ability to adapt to changing tasks throughout your shift.
• Valid liquor license (or willingness to obtain one).
• Ability to work in hot and cold environments.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel and stand for extended periods of time.
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials.

Benefits

• Associate discount: 15% off grocery purchases for you and your immediate household.
• Weekly pay with premium pay: hourly associates paid weekly; part-time store associates receive a $1 premium per hour on Sundays and select holidays; full-time associates receive time and a half on Sundays and select holidays.
• Two‑week advanced scheduling for better planning and balance.
• Vision and dental insurance available to part‑time and full‑time associates.
• Support programs: 3 weeks of paid parental leave, fitness reimbursement, Employee Assistance Program (EAP), LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage/divorce, family issues, depression or anxiety.
• Retirement savings: 401(k) plan with annual discretionary match.

Pay

Hourly associates are paid weekly. Part‑time store associates earn a $1 premium per hour on Sundays and select holidays; full‑time store associates receive time and a half on Sundays and select holidays.

Schedule

This is a part‑time position (less than 28 hours per week). The work schedule may include mornings, afternoons, evenings, weekends, and holidays. Associates receive their schedules two weeks in advance for better planning and flexibility.