Online Shopper (Full-Time)

About the role

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Responsibilities

• Carefully select products for our Online Grocery guests, following notes and preferences to ensure satisfaction.
• Organize and stage orders efficiently, keeping quality and freshness top of mind.
• Offer thoughtful substitutions when needed and communicate updates to guests.
• Greet guests with a smile, retrieve and load their orders, and provide top-tier service.
• Maintain a clean and organized Online Grocery area.
• Assist guests with inquiries, both in-store and online.
• Support your team by jumping in to additional roles as needed after fulfilling orders.
• Maintain regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

Requirements

• Strong attention to detail and ability to work independently.
• Friendly and helpful attitude—guest service is at the heart of what we do!
• Computer skills and ability to navigate online ordering platforms.
• Ability to adapt to changing tasks throughout your shift.
• Valid liquor license (or willingness to obtain one).
• Ability to work in hot and cold environments.
• Ability to lift up to 25 pounds frequently and up to 50 pounds several times throughout the day.
• Ability to bend, kneel and stand for extended periods of time.
• Requires physical exertion to manually move, lift, carry, push, and pull heavy objects and materials.

Benefits

• Associate discount: industry‑leading 15% off grocery purchases for you and your immediate household.
• Weekly pay: hourly associates are paid weekly.
• Premium pay: part‑time store associates receive a $1 per hour premium on Sundays and select holidays; hourly full‑time store associates receive time and a half on Sundays and select holidays.
• Two‑week advanced scheduling: schedules provided two weeks in advance for better planning and balance.
• Vision and dental insurance: eligible for vision insurance and two dental coverage options.
• Support programs: 3 weeks of paid parental leave, fitness reimbursement program, Employee Assistance Program (EAP), LEAPCare Care Coaches for confidential care related to hospital visitation, conflict resolution, stress management, marriage/divorce, family issues, depression or anxiety.
• Retirement savings: 401(k) plan with annual discretionary match.

Pay

Hourly associates are paid weekly. Part‑time store associates earn a $1 per hour premium on Sundays and select holidays; hourly full‑time store associates receive time and a half on Sundays and select holidays.

Schedule

This is a full‑time Online Personal Shopper position. The work schedule may include morning shifts, afternoons, evenings, weekends, and holidays. Schedules are provided two weeks in advance.