Online Shopper

Job Summary

Aids the department manager in achieving sales and operational goals for in-store online operations by accurately selecting, scanning, and staging online orders according to Amazon's standards.

Responsibilities

• % Of Time:
  • Service: Accurately selects, scans, and stages online orders using handheld devices, ensuring product quality, freshness, and order completeness. Follows substitution guidelines and freshness standards to maintain a positive customer experience, resolving issues promptly.
  • Leadership: Promotes trust and respect among associates through collaboration, teamwork, and communication. Adheres to local, state, and federal laws and company guidelines.
  • Financial: Supports performance standards by maintaining key operational metrics, including: INF Rate, Substitution Attempt Rate, Late Slam Rate, Confirmed vs Requested Rate, Available vs Confirmed Rate, Item Missing Rate, Item Quality Rate, Pickup Perfect Drop-off Rate.
  • Compliance/Safety: Ensures adherence to company standards for safety, proper food handling, sanitation, and productivity. Maintains product recalls and ensures compliance with USDA and COOL regulations. Reports and addresses safety risks, incidents, and illegal activities.

Qualifications

• Required Education: GED/High School Diploma
• Preferred Education: College Degree in related field
• Language: English
• Experience: 0-3 years supervisory experience
• Knowledge, Skills & Abilities: Familiarity with grocery product categories, freshness standards, and store layout; strong attention to detail; ability to prioritize and manage time; clear communication; flexibility; awareness of safety and compliance standards.

Environmental Factors

• Physical Demands: Regular standing, walking, reaching, carrying, pushing, lifting up to required weights, sitting, balancing, stooping, kneeling, crouching, climbing up to 30 feet, twisting back and/or neck, working on slippery or cluttered floors, working with hazardous equipment, exposure to sharp objects, loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and toxins.
• Safety Risk Factors: Exposure to hazardous equipment, sharp objects, loud noise, skin irritants, nuisance dust, fumes, sprays, hazardous cleaning solutions, and toxins. Requires pulling 250 lbs., lifting 50 lbs., and working with personal protective equipment (Goggles, Gloves, Back Brace).