Online Sales Concierge

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

About the role

This is a full-time onsite position based at our office in Louisville, KY. The right candidate specializes in converting internet leads to onsite traffic and sales.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced companies
• Ensure a positive experience for all potential customers whether online, via live chat, or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads with sales potential
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, and source
• Maintain current knowledge of communities, product, plans, and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase company goodwill and profit
• Ability to work overtime and weekends
• Minimal overnight travel may be required for training purposes

Requirements

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written, and verbal communication skills
• Ability to work well within a team
• Strong attention to detail and ability to manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for the majority of an 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Specific vision abilities required include close vision and peripheral vision
• The noise level in the work environment is generally moderate

Preferred Qualifications

• Licensing requirements vary by state

Benefits

• Medical, Dental, and Vision coverage
• 401(K) plan
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time, and Company Holidays
• Multiple Voluntary and Company-provided Benefits