Online Sales Concierge

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., founded in 1978 and publicly traded on the NYSE, constructs and sells high‑quality homes for entry‑level and first‑time move‑up buyers, also offering mortgage financing and title services through its subsidiaries. The Online Sales Concierge converts internet leads into onsite traffic and sales.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced companies
• Ensure a positive experience for all potential customers via online, live chat, or phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads with sales potential
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, source, etc.
• Maintain current knowledge of communities, product plans, and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase goodwill and profit
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Qualifications

• High school diploma or GED; and/or one to three years of related experience and/or training

Skills

• Superb interpersonal, written, and verbal communication skills
• Ability to work well within a team
• Attention to detail and ability to manage multiple responsibilities
• Strong organizational and follow‑through skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for the majority of an 8‑hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Specific vision abilities required: close vision and peripheral vision
• Noise level generally moderate

Benefits

• Medical, Dental, and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company‑provided Benefits