Online Sales Concierge

Essential Duties and Responsibilities

• Manage and respond to inbound internet and phone leads from company websites and third-party sources
• Provide prompt follow-up via phone, email, text, or video in accordance with speed-to-lead standards
• Pre-qualify prospects to understand timeline, budget, and community preference
• MATCH prospects with appropriate communities, homes, and available inventory
• Schedule qualified appointments with onsite Sales Representatives and ensure smooth handoff
• Maintain strong knowledge of communities, floor plans, pricing, incentives, and availability
• Deliver a consistent, professional customer experience aligned with company standards
• Accurately document customer interactions and lead activity in CRM systems
• Collaborate with Sales, Marketing, and Mortgage teams to support divisional sales goals
• Attend Division Sales Meetings and periodically visit communities to stay informed
• Ensure compliance with Fair Housing laws and company policies
• Regular and reliable attendance
• Able to work overtime

Qualifications

• High school diploma or general education degree (GED); and two (2) or more years of experience in online sales, lead management, inside sales, or customer service
• Proficiency with CRM systems, BombBomb, Microsoft Office, and digital communication tools
• Superb interpersonal, written and verbal communication skills
• Ability to manage multiple priorities with attention to detail in a fast-paced environment
• Ability to work independently and collaboratively
• Proficiency with MS Office and email
• Excellent organizational, time-management, and follow-through skills

Preferred Qualifications

• Bachelor's degree in business, Marketing, Communications, or a related field
• Licensing requirements vary by state