Online Sales Concierge

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

About the role

The Online Sales Concierge specializes in converting internet leads to onsite traffic and sales.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced companies
• Ensure a positive experience for all potential customers whether online, via live chat, or by phone
• Convert qualified leads into office appointments with onsite Sales Representatives
• Enter and update information in a customer management database
• Exercise proper qualification skills to identify genuine leads with sales potential
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis)
• Generate a monthly analysis of divisional website traffic, hits, and source
• Maintain current knowledge of communities, product, plans, and amenities
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail
• Coordinate mass mailing lists and the mailing of materials to prospective clients
• Conduct all business in a professional and ethical manner to serve customers and increase company goodwill and profit
• Ability to work overtime
• Minimal overnight travel may be required for training purposes

Requirements

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training
• Superb interpersonal, written, and verbal communication skills
• Ability to work well within a team
• Strong attention to detail and ability to manage multiple responsibilities
• Strong organizational and follow-through skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH applications
• Proficiency with MS Office and email
• Ability to sit for the majority of an 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear
• Specific vision abilities required include close vision and peripheral vision
• The noise level is generally moderate

Preferred Qualifications

• Licensing requirements vary by state

Benefits

• Medical, Dental, and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time, and Company Holidays
• Multiple Voluntary and Company-provided Benefits