Online Sales Concierge

About the role

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. The company constructs and sells high-quality homes designed principally for the entry-level and first-time move-up markets. It also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries.

Responsibilities

• Manage all incoming internet leads from the company website and outsourced companies.
• Ensure a positive experience for all potential customers whether online, via live chat, or by phone.
• Convert qualified leads into office appointments with onsite Sales Representatives.
• Enter and update information in a customer management database.
• Exercise proper qualification skills to identify genuine leads with sales potential.
• Produce monthly sales and marketing reports (Intertrack, Sales Performance Analysis, and Marketing & Sales Cost Efficiency Analysis).
• Generate a monthly analysis of divisional website traffic, hits, and source.
• Maintain current knowledge of communities, product, plans, and amenities.
• Generate new customer opportunities by prospecting and developing existing leads through telephone, email, and mail.
• Coordinate mass mailing lists and the mailing of materials to prospective clients.
• Conduct all business in a professional and ethical manner to serve customers and increase company goodwill and profit.
• Ability to work overtime.
• Minimal overnight travel may be required for training purposes.

Requirements

• High school diploma or general education degree (GED); and/or one to three years of related experience and/or training.
• Superb interpersonal, written, and verbal communication skills.
• Ability to work well within a team.
• Strong attention to detail and ability to manage multiple responsibilities.
• Strong organizational and follow-through skills.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH applications.
• Proficiency with MS Office and email.
• Ability to sit for the majority of an 8-hour workday; use hands and fingers to handle or feel; reach with hands and arms; talk and hear.
• Specific vision abilities required include close vision and peripheral vision.
• The noise level is generally moderate.

Preferred Qualifications

• Licensing requirements vary by state.

Benefits

• Medical, Dental, and Vision coverage.
• 401(K) retirement plan.
• Employee Stock Purchase Plan.
• Flexible Spending Accounts.
• Life & Disability Insurance.
• Vacation, Sick, Personal Time, and Company Holidays.
• Multiple Voluntary and Company-provided Benefits.