Online Event Moderator (Contractor)

About the role

The NARM Training Institute is seeking an experienced Zoom Moderator to provide technical and logistical support during our live, online professional trainings.

Key Responsibilities

• Serve as the licensed Zoom host and manage meeting settings, waiting rooms, permissions, recordings, and participant access
• Create and manage preassigned and live breakout rooms, including moving participants and adjusting groups when needed
• Monitor participant relationships that may affect breakout-room assignments
• Share slides, video, audio, links, materials, and breakout prompts
• Monitor the Zoom chat and promptly respond to technical and logistical questions
• Aid participants with access and accommodation needs within the scope of the moderator role
• Troubleshoot audio, video, connectivity, screen-sharing, and host-access issues
• Communicate with the NTI Training Team through Signal throughout the event
• Escalate participant concerns, disruptions, or other nontechnical matters to the appropriate NTI representative

Qualifications

• Substantial experience managing professional Zoom meetings
• Ability to host Zoom meetings independently rather than serve only as a co-host
• Experience managing and rebuilding breakout rooms during live events
• Ability to share presentations, videos, and computer audio smoothly
• Experience troubleshooting common participant and meeting-host issues in real time
• Ability to remain fully present and actively engaged for the entire event, including during lectures, demonstrations, and breakout sessions
• Fluency in English
• A current, reliable computer capable of running Zoom and presentation software simultaneously
• A strong and stable internet connection
• A private, quiet workspace where trainings cannot be seen or overheard
• Familiarity with Google Drive, Google Docs, PowerPoint, and Signal
• A personal smartphone capable of running Signal

Confidentiality

Our trainings may include clinical demonstrations, personal disclosures, and sensitive participant information. Moderators must maintain strict confidentiality, protect participant information, work from a private environment, and disclose any relationships or conflicts involving training participants.

Location

Applicants must be based in the continental United States, Canada, or a European time zone that is compatible with the event schedule. International applicants must be legally able to provide independent contractor services from their country of residence.

Compensation and Engagement

• This is an independent contractor position
• $25-35 USD per hour, based on experience
• Contractors are responsible for invoicing and their own taxes
• Reports to the Director of Operations