Online Enrollment Advisor

Salary

The annual salary for this position ranges from $45,400 through $53,200. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

Purpose of Position

The Online Enrollment Advisor serves as a primary point of contact for prospective students interested in UTA Online programs, providing timely, accurate, and student-centered guidance throughout the enrollment process. This role manages an active caseload of prospective students, responding to inquiries via phone, email, text, and CRM tools, and supporting individuals from initial inquiry through application and admission. The Online Enrollment Advisor delivers accurate information about online programs and admissions requirements, applies a consultative approach to help students identify appropriate academic pathways, and maintains detailed records in Slate CRM. The position collaborates closely with student success, academic, and marketing partners, operates in a fast-paced, metrics-driven environment, and ensures full compliance with FERPA, university policies, and data-security standards while contributing to institutional enrollment goals.

Essential Functions

• Respond promptly to prospective-student inquiries using phone, email, text, and CRM tools in accordance with service-level standards.
• Manage an active caseload of prospective students and guide them from inquiry through application and admission.
• Provide accurate and timely information regarding online programs, admissions requirements, and enrollment timelines.
• Utilize Customer Relationship Management (CRM) software to document communications, manage follow-up tasks, and maintain accurate student records.
• Apply a consultative, student-centered approach to assist students in identifying appropriate academic programs.
• Collaborate with student success, academic, and marketing partners to ensure a seamless enrollment experience and effective handoffs.
• Monitor performance metrics and adjust outreach strategies to support enrollment goals and improve conversion.
• Ensure compliance with FERPA, university policies, and data-security standards in all interactions and recordkeeping.
• Participate in training, meetings, and continuous improvement initiatives to remain current on programs, policies, and processes.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree in Education, Counseling, Psychology, Communications or a related field and a minimum of two years of experience in enrollment services, admissions, call-center operations, or high-volume customer engagement OR six years of an equivalent combination of education and experience.

Preferred Qualifications

• Experience in higher-education enrollment, student recruitment, or academic advising.
• Experience with Slate CRM (or a similar CRM) and proficiency with Microsoft 365 and virtual communication tools.
• Familiarity with online program environments and digital communication workflows.

Knowledge, Skills & Abilities

• Exceptional interpersonal and customer-service skills.
• Strong written and verbal communication.
• Able to manage competing priorities in a fast-paced, metrics-driven environment.
• Data literacy and ability to interpret dashboards and performance metrics.
• Accuracy and attention to detail in CRM documentation.
• Collaborative, adaptable, and goal-oriented mindset.

Work Schedule

Monday through Friday; 8:00am through 5:00pm
Saturday: 9:00am through 2:00pm
Requires occasional evening or weekend hours.
Staggered shifts to ensure coverage across all operating hours.

Working Conditions

Uses standard office equipment.

Benefits Information

Position is benefit eligible: Yes
We are proud to offer a comprehensive benefits package to our employees at the University.

PreEmployment Background Check

This position may have access to critical infrastructure as defined by Section 113.001(2) of the Texas Business and Commerce Code. If so, to be hired for and continue to be employed in this position you must maintain the security or integrity of the infrastructure as set forth in Texas Executive Order GA 48. By assuming this position, and if you have access to critical infrastructure, you authorize the University to conduct routine background checks.

University Information

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 – including leaders at many of the 24 Fortune 500 companies headquartered in North Texas – UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is Expanding Its Regional Footprint

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

EEO Statement

It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.

ADA Accommodations

The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email ADADocs@uta.edu.