Admissions Advisor - Online Student Enrollment

Essential Duties And Responsibilities

• Meet and maintain conversion metrics dictated by projected budgetary enrollment.
• Interview and enroll qualified students through phone, email, chat, and other electronic communication methods.
• Use effective probing to determine needs and deliver a value-based enrollment experience.
• Manage the enrollment process for each student ensuring admissions requirements are met, all proper paperwork is completed, and all deadlines are met for each term/start.
• Effectively communicate the admissions process to students.
• Facilitate interdepartmental communications with Financial Aid.
• Successfully collaborate with FA Partner to ensure coordination of all enrollment activities and maintain a positive student experience through meetings and electronic CRM communications.
• Provide excellent customer service and support services to the student to help increase campus retention and graduation rates.
• Demonstrate consistent and effective follow up. Contact potential students designated as Leadbank and Rollover. Secure referrals and generate leads from all internal and external sources (alumni, students, etc.).
• Prepare/maintain accurate records and ensure proper documentation in the CRM database. Complete all paperwork in a timely manner.

Qualifications

• Associate’s Degree is required
• 1-2 years previous sales experience
• Proficient with Microsoft Office and the Internet
• Strong phone skills
• Preferred qualifications include Bachelor’s degree and previous call center experience

Physical Demands And Work Environment

• Position requires standing or sitting in a stationary position as well as the occasional need to lift, carry, push, and/or move objects up to 10 pounds.
• Position requires the use of computer technology/equipment.
• Position requires the ability to receive information.
• Position requires the ability to convey detailed and important instructions or ideas accurately.

Work Hours

• Mon–Fri
• Occasional evening and Saturday work
• Secondary holidays may be a scheduled work day

Reports To

• Admissions Manager

Location

• Orchard Park, NY

Starting Salary

This role is eligible for overtime. Starting salary is $46,000 per year ($22.12 per hour).