Admissions Advisor - Online

About the Organization

The organization has served learners for over 130 years through online and on-campus undergraduate and graduate programs. It focuses on student success by fostering a culture that supports individual growth and places students at the center of its mission. The organization values diverse experiences and perspectives, aiming to create a student-focused community.

About the Role

The Admissions Advisor - Online plays a key role in guiding prospective students through the enrollment process. This position impacts student success by helping individuals identify their goals and recommend suitable programs, ensuring a personalized and supportive experience from inquiry through the student's first term.

Responsibilities

• Engage with prospective students via phone, email, and chat
• Guide individuals through the enrollment journey from initial inquiry to start
• Identify student goals and recommend aligned programs
• Deliver a personalized experience built on trust and follow-through
• Participate in activities to promote student readiness, retention, and success
• Meet and exceed individual and team enrollment goals
• Maintain accurate records of communications and student progress

Requirements

• Experience in customer-facing roles such as hospitality, retail, call center, or sales
• Strong communication, relationship-building, and active listening skills
• Goal-oriented with the ability to manage multiple priorities
• Passion for helping others achieve their goals
• Comfort with technology and learning new systems
• Associate or bachelor's degree preferred or equivalent experience
• Proven success in a high-volume, customer-focused environment
• Strong organizational skills and reliability
• Ability to adapt to changing priorities and multitask
• Capacity to sit for extended periods managing high call and text volume
• Must be located and perform work from an approved state; not approved for Alaska, California, Hawaii, or New York

Pay

$21.64 per hour

Schedule & Location

Fully remote position. Must be located in and perform work from an approved state (not approved for Alaska, California, Hawaii, or New York).