Online | Client Support & Travel Booking

About the role

We are seeking an Online | Client Support & Travel Booking position in Atlanta, Georgia. This role may be remote.

Responsibilities

• Provide exceptional customer service to clients through various channels including email, phone, and live chat.
• Resolve client inquiries and issues related to travel bookings and support services.
• Handle escalated issues and work closely with internal teams to ensure timely and effective resolutions.
• Follow up with clients to ensure satisfaction and gather feedback for continuous improvement.
• Adhere to company policies and procedures, and maintain confidentiality of client information.

Requirements

• At least 1 year of experience in customer service or a related field.
• Strong communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of travel industry terminology and processes is a plus.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation preferred.

Skills

• Excellent problem-solving and critical thinking skills.
• Ability to handle stressful situations calmly and professionally.
• Strong attention to detail.
• Effective time management and organizational skills.

Benefits

• Flexible working hours.
• Professional development opportunities.
• Competitive compensation package.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the role and the candidate.