OneStop Advisor (Enrollment Management)

About the role

The University of Florida's Division of Enrollment Management seeks a service-oriented OneStop Advisor to join their team. This role serves as the front line for admissions, registration, records, financial aid, scholarships, and billing via various channels.

Responsibilities

• Serve as the front line for admissions, registration, records, financial aid, scholarships, and billing via phone, in person, email, and Gator 360.
• Clearly explain UF academic programs, systems, and applicable federal, state, and university rules and procedures.
• Handle high-volume routine requests, tracking and documenting all contacts in the case management system.
• Research issues across multiple student records systems; interpret policies and coordinate with core offices to resolve complex cases.
• Provide guidance and mentorship to OneStop student assistants, and second-tier support for complex cases they escalate.
• Coach and train student assistants on systems, policies, and service standards.
• Participate in ongoing training.
• Contribute to process improvements and special projects.
• Perform other duties as assigned by area leadership.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience.
• Familiarity with financial aid, registrar, admissions, billing, or other student enrollment or academic support services through internships, work-study, volunteer roles, or coursework.
• Interest in learning rules and regulations related to student academic and enrollment processes, including policies and procedures.
• Strong customer service skills.
• Ability to maintain professionalism and empathy when working with sensitive or challenging information and situations.
• Clear and effective verbal and written communication skills.
• Self-motivated with the ability to work independently, exercise sound judgment, and manage tasks with minimal supervision.
• Familiarity with student records systems such as PeopleSoft, Gator 360, or similar platform.

Benefits

• Health, Dental, and Vision Insurance
• State Retirement Plans
• Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
• Tuition Assistance (UF Employee Education Program)
• Public Service Loan Forgiveness (PSLF) Eligible

Pay

$43,888 annually

Schedule

Not specified